Last Updated: March 10, 2026
Introduction
Deep Resonance Care ("we", "our", or "us") is committed to protecting your privacy and complying with data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services.
Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Professional Information: Job title, employer, professional qualifications (for training enquiries)
- Referral Information: Details provided when making referrals for care placements (in accordance with care legislation)
- Website Usage Data: IP address, browser type, pages visited, time spent on pages
- Correspondence: Records of communications with us via email, phone, or contact forms
- Employment Applications: CVs, cover letters, references (for job applications)
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Processing referrals, providing care services, and fulfilling our duties under the Children Act 1989
- Communication: Responding to enquiries, providing information about our services, sending updates
- Training Provision: Delivering training programs and qualifications in partnership with Crownlinks Academy
- Recruitment: Processing job applications and conducting recruitment procedures
- Legal Compliance: Meeting regulatory requirements including Ofsted registration and Children's Home Regulations 2015
- Website Improvement: Analyzing website usage to improve user experience
- Marketing: Sending information about our services (with your consent where required)
Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual Necessity: To fulfill contracts for care services or training
- Legal Obligation: To comply with Children's Home Regulations 2015, Care Standards Act 2000, and other statutory requirements
- Legitimate Interests: For business operations, improving services, and protecting our rights
- Consent: Where you have given explicit consent (which you can withdraw at any time)
- Vital Interests: To protect the vital interests of children in our care
Information Sharing
We may share your information with:
- Local Authorities: When required for care placements and statutory duties
- Ofsted: As part of regulatory inspections and compliance
- Professional Partners: Including schools, healthcare providers, social workers (with appropriate legal basis)
- Crownlinks Academy: For training program delivery
- Legal and Regulatory Bodies: When required by law
- Service Providers: IT support, website hosting (under strict confidentiality agreements)
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure encrypted connections (SSL/TLS)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Secure storage and backup systems
While we take all reasonable steps to protect your data, no internet transmission is completely secure. We cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:
- Care Records: Retained in accordance with Children's Home Regulations 2015 and Care Planning Regulations
- Employment Records: Retained for 7 years after employment ends
- Training Records: Retained in accordance with awarding body requirements
- General Enquiries: Retained for 2 years unless ongoing correspondence
- Website Analytics: Retained for 12 months
Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Rights Related to Automated Decision-Making: Not to be subject to automated decisions (where applicable)
To exercise these rights, contact us at info@deepresonance.co.uk
Cookies
Our website uses cookies to improve user experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.
Children's Privacy
While we provide care services for children and young people, our website is intended for adults (parents, professionals, local authorities). We do not knowingly collect personal information from children under 13 through our website.
Information about children in our care is processed in accordance with the Children Act 1989, Children's Home Regulations 2015, and under strict confidentiality and safeguarding protocols.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were last made. We encourage you to review this policy regularly.
Complaints
If you have concerns about how we handle your personal data, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113